Returns & Warranty

Returns

You have 14 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the condition you received it, and returned in its original packaging with the carrying bag included.

To start a return, email sales@ottomara.com with your order number. Please do not send anything back before contacting us — returns sent without prior arrangement cannot be processed.

Who pays return shipping

If the item arrives faulty, damaged in transit, or is not what you ordered, we cover return shipping in full and either replace the item or refund you, whichever you prefer. Photographs of the fault help us resolve it quickly.

For change-of-mind returns, return shipping is your responsibility. We recommend a tracked service, as we cannot refund an item that does not reach us.

Refunds

Once your return arrives and has been inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or card issuer may take additional time to post the credit.

Our two-year warranty

Every Ottomara lounger and chair is covered for two years from the date of delivery against manufacturing defects in the frame, the welded sling seams, and the polyamide connectors.

The warranty does not cover normal wear, fading from prolonged sun exposure, or damage from misuse or accident. To make a claim, email sales@ottomara.com with your order number and photographs of the issue.

The sling fabric: a further three years from Phifer

The mesh itself is covered separately, and for longer, by its maker. Phifer Incorporated provides a three-year limited warranty on Phifertex® fabric from the date of purchase, covering the fabric becoming non-functional through loss of dimensional stability caused by sunlight, mildew, rot or atmospheric conditions, and covering abnormal or excessive discoloration and fading. Where a claim is upheld, Phifer supplies replacement fabric free of charge. The warranty does not cover labour, removal or refitting, discoloration from atmospheric pollution or debris, or consequential costs.

You do not need to contact Phifer yourself. Email us at sales@ottomara.com with your order number and photographs and we will handle the claim with them on your behalf. Phifer's warranty is its own document and its terms, not ours, govern that claim.

Phifertex® is a registered trademark of Phifer Incorporated. Ottomara is not affiliated with or endorsed by Phifer Incorporated.